| Hillside Trains | 9619 1111 |
| Met Information (timetable information 7am-9pm daily) |
131 638 |
| TTY Facility | 9619 2727 |
| Customer feedback weekdays (8:30am-5pm) | 1800 800 705 |
| Metcard hotline weekdays (9am-5pm) | 1800 652 313 |
| Lost property (Flinders St Station, 9:30am-4:30pm) |
9610 7512 |
| Disability services (9am-5pm) | Please refer to Line Manager list below |
| Police - urgent attention | 000 |
| Victoria Police Transit Division (Enquiries) |
9247 3300 |
| V/Line Passenger | 136 196 |
| Hillside Trains Line Managers | |
| Nick Mills Jolimont to Epping |
9610 8184 |
| Craig Millward Westgarth to Hurstbridge |
9610 8183 |
| Graham Bristow Ringwood to Lilydale/Belgrave |
9610 8856 |
| Doug Farquhar East Camberwell to Heatherdale |
9610 8936 |
| Gary Neville East Richmond to Alamein, Glen Waverley |
9610 6720 |
| David Brodie Flinders Street, Spencer Street, Richmond |
9610 7571 |
| Premium Stations | ||||
| Ashburton | Greensborough | |||
| Belgrave | 9610 8766 | Heidelberg | 9610 3961 | |
| Blackburn | 9610 8958 | Ivanhoe | 9610 3956 | |
| Boronia | 9610 8755 | Lilydale | 9610 8891 | |
| Box Hill | 9610 8953 | Mitcham | 9610 8852 | |
| Camberwell | 9610 6329 | Mount Waverley | 9610 5115 | |
| Clifton Hill | 9610 8157 | Preston | 9610 8250 | |
| Croydon | 9610 8874 | Reservoir | 9610 8253 | |
| East Malvern | 9610 5112 | Richmond | 9610 5150 | |
| Eltham | 9610 8657 | Ringwood | 9610 8855 | |
| Epping | 9610 8259 | Spencer Street | 9610 2139 | |
| Flinders Street | 9610 7472 | Thomastown | 9610 8257 | |
| Glenferrie | 9610 6423 | Upper Ferntree Gully | 9610 8760 | |
| Glen Waverley | 9610 6719 | |||